Quick answers to the questions we hear most. Can't find what you need? Email us at hello@novadesire.com and we'll reply within 24 hours.
When will I get my order?
Orders are processed within 1–2 business days and delivered within 5–8 business days after dispatch (6–10 business days in total). You'll receive a tracking link by email as soon as your order ships.
How much is shipping?
Standard shipping is free on all U.S. orders, with no minimum spend.
Where do you ship to?
We currently deliver to addresses within the United States only.
How can I track my order?
Once your order ships, we'll email you a tracking number. You can also track it anytime on our Track Your Order page.
What is your return policy?
You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed and have their original tags attached. See our Refund Policy for full details.
Who pays for return shipping?
We cover return shipping for damaged, defective or incorrect items. For change-of-mind returns, the customer pays return shipping.
When will I get my refund?
Within 10 business days of receiving and inspecting your return, to your original payment method.
How do I find my size?
Each product page has a size guide. If you're between sizes, email us your usual size and we'll help you choose.
What payment methods do you accept?
Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in U.S. dollars. See Payment Methods.
How can I contact you?
Email hello@novadesire.com or call +1 833 315 4355. Monday – Friday, 9:00 AM – 6:00 PM EST; Saturday – Sunday, 11:00 AM – 4:00 PM EST. We aim to reply within 24 hours.
Company Information
Store Name: NovaDesire
Operated by: Nova Miami LLC
Business Address: 7901 4th St N, #35152, St. Petersburg, FL 33702, United States