FAQs

1How long will my order take?

Orders are processed within 1–2 business days. Standard U.S. delivery takes 3–5 business days from dispatch; Express takes 2–3 business days. You'll get a tracking email as soon as it ships.

2How much is shipping?

Standard U.S. shipping is completely free, no minimum spend. Express is available at checkout for $15. What you see at checkout is exactly what you pay.

3Where do you deliver?

We currently deliver to addresses within the United States only.

4How do I track my order?

Once dispatched, you'll receive an email with a tracking number. You can also track any time via our Track Your Order page, or contact our team and we'll check for you.

5What's your return policy?

A simple 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Refunds are processed within 10 business days of receiving your return.

6How do I start a return?

Email hello@novadesire.com with your order number and reason for return. We'll reply within 24 hours with instructions.

7Can I exchange for a different size or color?

Yes — email hello@novadesire.com and we'll do our best to accommodate, subject to availability.

8Can I return intimate sleepwear?

For hygiene reasons, intimate sleepwear can only be returned if the hygiene seal is intact and the item is unworn with tags attached.

9What payment methods do you accept?

Visa, Mastercard, American Express, Diners Club, and Discover, plus PayPal, Apple Pay, Google Pay, and Shop Pay. All prices are in USD.

10How do I find my size?

Each product page includes a size guide. Between sizes or unsure? Email hello@novadesire.com and we'll advise.