Refund policy

At NovaDesire, we want you to be completely comfortable with your purchase. If for any reason you're not happy, we offer a straightforward 30-day return policy.

Your Right to Return

You have 30 days from the date your order is delivered to request a return or exchange.

Return Conditions

To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered
  • In their original condition with all tags attached
  • Returned within 30 days of delivery

The following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Items without original tags
  • Items returned after the 30-day return window
  • For hygiene reasons, intimate sleepwear where the hygiene seal has been removed

How to Initiate a Return

  1. Contact our customer service team at hello@novadesire.com with your order number and reason for return.
  2. Our team will respond within 24 hours with return instructions and a return authorization.
  3. Package the item(s) securely in the original packaging where possible.
  4. Ship the return to the address provided in your return authorization.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover all return shipping costs and provide a prepaid return label. Please contact us within 48 hours of delivery with photographs of the issue.
  • Change of mind returns: The customer is responsible for return shipping costs. We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 10 business days to your original payment method. You will receive an email confirmation when your refund has been issued.

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you'd like to exchange an item for a different size or color, please contact us at hello@novadesire.com. We'll do our best to accommodate your request, subject to availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at hello@novadesire.com with:

  • Your order number
  • A description of the issue
  • Photographs of the item and packaging

We'll arrange a free replacement or full refund as quickly as possible.

Contact Us

If you have any questions about our return policy, please get in touch.

Email: hello@novadesire.com
Phone: +1 833 315 4355
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST; Saturday – Sunday, 11:00 AM – 4:00 PM EST

Company Information
Store Name: NovaDesire
Operated by: Nova Miami LLC
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States