Privacy policy

Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how NovaDesire ("we", "us", "our"), operated by Nova Miami LLC, collects, uses and shares your personal information when you visit or make a purchase from novadesire.com (the "Site").

1. Information We Collect
Information you give us: When you place an order, create an account, sign up for emails or contact us, we collect your name, email address, phone number, billing and shipping address, order details and any messages you send us. Payment card details are entered directly into our payment providers' secure systems; we never see or store your full card number.
Information collected automatically: When you browse the Site, we and our service providers collect information about your device and visit, such as IP address, browser type, pages viewed, products viewed, how you interact with the Site, and the referring website. We collect this using cookies and similar technologies (see section 4).

2. How We Use Your Information
We use your information to:
- Process and deliver your orders, send order and shipping updates, and handle returns and refunds
- Respond to your questions and provide customer support
- Prevent and detect fraud and keep the Site secure
- Understand how the Site is used and improve it
- Show you relevant advertising (see section 4) and, if you've opted in, send you marketing emails
- Comply with our legal obligations

3. How We Share Your Information
We share personal information only with service providers that help us run our business, and only as needed:
- Shopify: hosts our online store and checkout (shopify.com/legal/privacy)
- Payment providers (such as Shopify Payments, PayPal, Apple Pay, Google Pay) to process payments
- Our manufacturing and fulfilment partners and shipping carriers, to make and deliver your order
- Google (Google Analytics and Google Ads), for site analytics and advertising
- Microsoft Clarity, to understand how visitors use the Site so we can improve it
We may also share information when required by law, or to protect our rights, our customers or others. We do not sell your personal information for money.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to make the Site work, remember your cart and preferences, analyze traffic and measure advertising:
- Shopify cookies: essential for the cart, checkout and site security
- Google Analytics and Google Ads: help us understand site traffic and measure and personalize ads. Learn more at policies.google.com/technologies/partner-sites. You can opt out at adssettings.google.com or with the Google Analytics opt-out browser add-on.
- Microsoft Clarity: records how visitors interact with pages (clicks, scrolling) in aggregated form so we can improve usability. Learn more at privacy.microsoft.com.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.

5. Your Privacy Rights
Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:
- Know what personal information we've collected about you and access a copy
- Correct inaccurate information
- Delete your personal information
- Opt out of "sale" or "sharing" of personal information for targeted advertising
- Opt out of marketing emails at any time, using the unsubscribe link in any email
To make a request, email hello@novadesire.com. We'll verify your request and respond within the time required by law. We won't discriminate against you for exercising your rights. We honor Global Privacy Control (GPC) signals as an opt-out of sharing for targeted advertising.

6. Data Retention
We keep order information for as long as needed to fulfil your order and for our legal, tax and accounting records. We delete or anonymize other information when it's no longer needed.

7. Security
We use reasonable technical and organizational measures to protect your information, including SSL encryption across the Site and a PCI-compliant checkout. No method of transmission over the internet is completely secure, but we work to protect your data.

8. Children
The Site is not intended for children under 16, and we do not knowingly collect personal information from them.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

10. Contact Us
For questions about this Privacy Policy or your personal information:
Email: hello@novadesire.com
Phone: +1 833 315 4355
Mail: Nova Miami LLC, 7901 4th St N, #35152, St. Petersburg, FL 33702, United States

Company Information
Store Name: NovaDesire
Operated by: Nova Miami LLC
Business Address: 7901 4th St N, #35152, St. Petersburg, FL 33702, United States