Shipping policy
At NovaDesire, we want you to know exactly when to expect your order. Please read our shipping information below.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed after 2:00 PM EST begin processing on the next business day. You'll receive a confirmation email with your tracking number as soon as your order ships.
Delivery Time & Cost
Standard Shipping — 5–8 business days — Free on all U.S. orders, no minimum.
Total delivery time (processing + transit): 6–10 business days.
Our products are made and fulfilled by our manufacturing partners overseas, which is why delivery takes longer than domestic shipping. Delivery times are estimates and begin from the date of dispatch. Business days are Monday to Friday, excluding U.S. public holidays.
Shipping Destination
We currently deliver to addresses within the United States only.
Customs and Duties
Prices shown include all charges for U.S. delivery. You will not be asked to pay any customs or import fees on delivery.
Order Tracking
Once your order has shipped, you'll receive an email with a tracking number. You can track your order at any time on our Track Your Order page or by contacting our customer service team.
Delays
Occasional delays can happen for reasons beyond our control, such as carrier congestion, customs processing, or adverse weather. If your order is affected, our team will help track it down.
Delivery Issues
If your order hasn't arrived within the estimated delivery window, please contact us at hello@novadesire.com and we'll investigate promptly. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund at no additional cost to you.
Contact Us
Email: hello@novadesire.com
Phone: +1 833 315 4355
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST; Saturday – Sunday, 11:00 AM – 4:00 PM EST
Company Information
Store Name: NovaDesire
Operated by: Nova Miami LLC
Business Address: 7901 4th St N, #35152, St. Petersburg, FL 33702, United States.